FAQ · 37.77° N 122.41° W

Questions, answered.

Testing, certificates, storage, shipping and research use. Can’t find what you need? Contact the team.

Are your products tested?
Yes. Every lot is independently assayed for purity by reverse-phase HPLC and confirmed for identity by mass spectrometry before it is listed. The certificate is archived against a unique lot ID and ships with your order.
How do I find a certificate of analysis?
Use the COA lookup to search by compound or lot number. The matching certificate also travels with your order, and every lot is archived publicly.
How should I store the compounds?
Products are supplied as a lyophilized powder — shelf-stable and sealed against light and moisture, with no cold chain required for shipping. For long-term storage, keep lyophilized material at −20°C, protected from light. Storage guidance is listed on each product page.
How fast do orders ship?
In-stock orders are dispatched the same or next business day with tracking. Shipping is free on orders over $250, and expedited options are available at checkout. See Shipping for details.
Is the packaging discreet?
Yes. Orders ship in plain, unbranded, tamper-evident packaging. Nothing on the outside identifies the contents.
Can these be used in humans or animals?
No. All products are intended strictly for in-vitro laboratory research and development. They are not drugs, foods, cosmetics or supplements, and are not for human or veterinary consumption. By purchasing, you confirm you are a qualified researcher.
Do you offer wholesale or bulk pricing?
Yes — labs, universities, clinics and resellers can request volume pricing, bulk COA documentation, custom synthesis and net terms. See Wholesale & B2B or contact us.
What is your return policy?
Because these are research chemicals, all sales are final — we do not accept returns, issue refunds, or cancel or modify orders once placed. If a lot arrives damaged or fails to match its COA, the purity-match guarantee applies. Review your cart carefully before checkout.